The International Organization for Standardization (ISO): Global governance through voluntary consensus by Craig N. Murphy & JoAnne Yates

Author:Craig N. Murphy & JoAnne Yates [Murphy, Craig N. & Yates, JoAnne]
Language: eng
Format: epub, mobi
Tags: Social Sciences
ISBN: 9780415774291
Published: 2008-12-15T07:01:08+00:00

markets for manufactured goods in the 1980s and they needed some-

thing like ISO 9000 so that their own fusty old firms would learn how to compete.17

Yet, it is not clear that the original ISO 9000 did much beyond

demanding that organizations have a “customer orientation” to assure that they would become more competitive. Most of the standard was

concerned with documenting every part of an organization’s opera-

tions, establishing measurable objectives for every process, and assuring some kind of corrective feedback if those objectives were not met. This was not necessarily the kind of system that would have been advocated by those with the most understanding of effective QMS at the time.

Outside of those fields in which “zero defects” were critical, quality management experts tended to promote systems that gave everyone in

the organization incentives to improve work processes at all levels.18

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